Manufacturing and Supply Chain
Manufacturing Cloud on one side, SAP or Oracle on the other, and a quote-to-cash process that crosses the line a dozen times a day. Shift maps where it actually stalls; Flow ships the fix with the ERP integration on the record.
100+ enterprise teams trust Laminar with the systems that run their business.
Where it breaks
The quote is right until it reaches the ERP. Configured in CPQ, priced in Salesforce, and rejected by SAP for a material code that changed last quarter. The rep finds out from the customer.
Sales agreements drift from what's shipped. Manufacturing Cloud holds the agreement, the ERP holds the actuals, and the forecast is whichever one the account manager opened last. Rebates are settled by argument.
Warranty and service live apart from the asset. Field Service dispatches the technician, the ERP holds the install base, and the warranty terms are in a PDF on the account. Every claim is re-keyed twice.
Dealer and partner data arrive in every format. Partner portals feed Salesforce, the dealer system feeds the ERP, and the reconciliation between them runs on a schedule someone inherited. Bookings are true a week late.
Pricing is an exception to an exception. Customer-specific pricing lives in the ERP, gets copied into CPQ, and diverges by the second week. Margin is discovered at invoice.
Every customer came with a custom integration. Service Cloud handles the case, the TMS or WMS holds the shipment, and each large customer arrived with its own connector built by a different contractor. Nobody has read what the org accumulated.
What changes
Same platform, same senior people, in the vocabulary of the plant and the order desk. Nothing is rebuilt; the seam between CRM and ERP becomes a place you can see.
From quote to invoice, every crossing counted.
Shift maps the order across both systems.
Every order's path, the stages it waits in, and where it moves backward, drawn from field history rather than a value-stream workshop. The crossing into ERP that stalls shows up with the days it costs.
The platform
Shift reads the process, Profile reads the org, and Flow does the work. Ascent holds every change, from every engine, to the same rules.
Fellows
8,000+ vetted operators who've spent careers making enterprise systems hold, working inside your team from kickoff through go-live and after. They measure success by how little you need them next year.
Every figure here was measured with the customer and is footnoted to its source. Nothing is rounded up.
Security
Access, change, and deployment events are recorded as they happen, in append-only stores. Controls you can show an auditor, not describe to one.
Deny-by-default sandbox egress, short-lived tokens, and credentials brokered outside the box. The information-security mechanisms exist before the certificate does.
The agent works in an isolated sandbox on the work item's own branch, and a named person approves what ships. How the AI is governed, in writing.
Data stays where your org keeps it. Access resolves to named users, and retention is something Profile can show you rather than guess at.
Changes to systems holding PHI clear the same gates as every other change, with approvals and deployments recorded as they happen.
