Healthcare, Life Sciences, and Biotech
The estate holds PHI, the process holds patients, and every change has to be checked before it ships and explained after. Laminar maps intake and field engagement as they actually run, reads the org behind them, and ships changes with the approval and the record your quality team asks for.
100+ enterprise teams trust Laminar with the systems that run their business.
Where it breaks
Intake happens in the EHR, the CRM, and a phone call. Health Cloud holds the relationship, the EHR holds the chart, and the MuleSoft integration between them was scoped for referrals, not for everything it now carries. When intake stalls, the patient notices first.
Member cases route on rules nobody owns. Service Cloud handles the case, the claims system holds the decision, and the routing flow has grown exceptions for every plan year. The fix is obvious and nobody will touch it.
Two systems, two truths about the same HCP. Field engagement lives in the commercial CRM, medical inquiries in Service Cloud, and consent in both. Every campaign starts with a reconciliation, and every reconciliation is a spreadsheet.
The complaint has to reach the record. Complaints come into Service Cloud, the quality system needs them in a form the regulator accepts, and the integration is a person. The audit trail is that person's inbox.
The org was built for one trial. The company grew. Sponsor, site, and investigator relationships were modeled for one study, then stretched across ten. Access was granted per project and never revoked, and nobody can say who sees what.
Support scaled to members. Governance didn't. Service Cloud onboarded a million members in a quarter, and the changes that made it possible shipped without a record. The first audit is the first time anyone asks.
What changes
Same platform, same senior people, in the vocabulary of your quality and compliance teams. Nothing is rebuilt; the estate you run becomes the one you can explain.
Across Health Cloud, the EHR, and the call center.
Shift maps intake as it actually runs.
Every referral's path, dwell time, and backward move, drawn from field history rather than a process workshop. The stall shows up with the days it costs, and days here are patients waiting.
The platform
Shift reads the process, Profile reads the org, and Flow does the work. Ascent holds every change, from every engine, to the same rules.
Fellows
8,000+ vetted operators who've spent careers making enterprise systems hold, working inside your team from kickoff through go-live and after. They measure success by how little you need them next year.
Every figure here was measured with the customer and is footnoted to its source. Nothing is rounded up.
Security
Access, change, and deployment events are recorded as they happen, in append-only stores. Controls you can show an auditor, not describe to one.
Deny-by-default sandbox egress, short-lived tokens, and credentials brokered outside the box. The information-security mechanisms exist before the certificate does.
The agent works in an isolated sandbox on the work item's own branch, and a named person approves what ships. How the AI is governed, in writing.
Data stays where your org keeps it. Access resolves to named users, and retention is something Profile can show you rather than guess at.
Changes to systems holding PHI clear the same gates as every other change, with approvals and deployments recorded as they happen.
