Energy and Climate
Energy & Utilities Cloud, Field Service, the asset system, and a customer portal, each holding part of the same job. Laminar maps work orders and service as they actually run, reads the org behind them, and ships every change with the record regulatory reporting depends on.
100+ enterprise teams trust Laminar with the systems that run their business.
Where it breaks
The outage case and the work order don't share a clock. Service Cloud logs the call, Field Service dispatches the crew, and the asset system knows the transformer. Three timestamps, three answers to "when was it fixed," and the regulator wants one.
Every site is a custom object. Project development, interconnection, and asset management were modeled per project, and the org now holds fifty variants of the same thing. Reporting is a quarterly rebuild.
Field data arrives on a delay. Field Service captures the inspection, the asset system needs it, and the integration runs nightly through a job someone inherited. Compliance reporting is true a day late.
The org grew with the funding round. Sales, customer success, and program teams each configured what they needed, fast. The one admin who understands the flows is now the head of ops.
Sites, chargers, and customers in three systems. The charger platform, the CRM, and billing each hold part of the customer, and the case about a broken charger has to find the charger. Support re-keys.
Customer programs on rules nobody owns. Enrollment, rebates, and demand-response programs each have a flow, and the eligibility rules have grown per program year. The program that under-enrolled was the one with the broken flow.
What changes
Same platform, same senior people, in the vocabulary of the field and the regulator. Nothing is rebuilt; the estate you operate becomes the one you can report from.
Across Service Cloud, Field Service, and the asset system.
Shift maps the job from call to close.
Every work order's path, dwell time, and backward move, drawn from field history rather than a dispatch review. The stall between case and dispatch shows up with the hours it costs.
The platform
Shift reads the process, Profile reads the org, and Flow does the work. Ascent holds every change, from every engine, to the same rules.
Fellows
8,000+ vetted operators who've spent careers making enterprise systems hold, working inside your team from kickoff through go-live and after. They measure success by how little you need them next year.
Every figure here was measured with the customer and is footnoted to its source. Nothing is rounded up.
Security
Access, change, and deployment events are recorded as they happen, in append-only stores. Controls you can show an auditor, not describe to one.
Deny-by-default sandbox egress, short-lived tokens, and credentials brokered outside the box. The information-security mechanisms exist before the certificate does.
The agent works in an isolated sandbox on the work item's own branch, and a named person approves what ships. How the AI is governed, in writing.
Data stays where your org keeps it. Access resolves to named users, and retention is something Profile can show you rather than guess at.
Changes to systems holding PHI clear the same gates as every other change, with approvals and deployments recorded as they happen.
